Apparel

Welcome to the Specialized online customer service support page. CLICK HERE to view.

This is your resource for information related to any questions you may have about Specialized or for support with our online store. Once you have submitted a search and viewed an answer, if you are unable to find the information you need or are unsatisfied, you are always welcome to contact us via email through the support page.

Once you have searched the database and viewed an answer a link will appear to contact a customer service rep to answer your question. You may also provide feedback to us or just tell us about your favorite ride, we want to hear from you. You are important to us, so you can be guaranteed that anything submitted will receive a response within one business day.

Bikesportz Imports, Australia’s leading supplier of premium, ‘A Brand’ cycling parts and accessories solutions, to the Australian bicycle industry.

For nearly 25 years, Bikesportz Imports has played its part in the development of the Australian bike industry, from a fledgling, enthusiast based cottage industry, to the ever modernizing, more professional and dynamic industry it is today.

Bikesportz and its highly motivated staff of passionate bicycle industry professionals, are determined to provide the best products, service, investment and partnerships to Australia’s broadening base of bicycle industry retailers. The end result being a better supplied and supported consumer base, for a growing and diversifying cycling market that expects, demands and deserves more.

Our Name  

The name Ventou is derived from one of the most iconic mountains in cycling history the Mont Ventoux in France. Seen as the pinnacle of cycling around the world our products aim to also meet these lofty heights.

How can I get sponno’ed by Colony?
Basically just ride, have fun & do your own thing. If it’s meant to happen we will notice you. Sending in ‘sponsor me’ emails or demo videos is one sure way to make sure you don’t get on the team. Just ride for fun & who knows what may happen.

My local shop doesn’t carry Colony. How can I get Colony parts?
If you live in a country that has a Colony distributor contact your shop & ask them to get in touch with the distributor to order your Colony parts in. If you live in a country without a Colony distributor contact us here at Colony at info@colonybmx.com.au with info of the best BMX distributor in your country & we will see if they want to carry Colony.

Can I buy parts directly from you?
No, sorry. We don’t sell direct to the public. Check with your local BMX shop in your country or see above.

What warranty does my Colony product have?
All our products have different warranty terms. Please see our warranty section for more info.

What new products is Colony working on?
We will have regular updates on what new & exciting products we are working on in the news section of the website. Please check there regularly.

Can I get some free stickers?
If you send us a stamped, self addressed envelope, we will mail you out some stickers no problem. If you live outside of Australia contact your local distributor in your country. If you live in Australia mail to…
Colony Stickers
PO Box 4747 Loganholme DC QLD 4129

ICA Imports is a Melbourne based company that imports and markets  high-performance Italian Cycling Accessories.

Our brands are recognised as brands of choice among cyclists of all levels across the globe.

Nalini and MOA continually set new standards for clothing quality and design. Ambrosio has been producing high quality bike components for more than 75 years. Briko made famous in recent times by the likes of Mario Cipollini, Marco Pantani and the 1996 Paris Roubaix Mapei trifecta which was lead lead home by Johan Museeuw. Shotz Energy Gel uses a simple formula that is easily digestible and the flavours taste great.

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Across seven continents and fifty-odd countries, underneath thirty-two of the world's brightest professional cyclists, in over ten thousand retail outlets, and throughout the streets of the world's most populous nations, you'll find bicycles designed and built by Giant, 'The Global Bicycle Company'.

For nearly three decades, Giant has devoted itself to the growth of both cycling and cycling culture. Giant has actively participated in the development of cycling, from that of simple transportation to its current popularity as a recreational and sport activity. Giant believes the bicycle brings quality to life, and it takes personal responsibility for improving the cycling experience. The ability to bring new and healthier lifestyles to customers around the globe makes Giant proud.

The Giant name is synonymous with technological innovation and the state-of-the-art throughout the global bicycle industry. It represents a dedication to proving the best quality and most innovative bicycles to its customers. Behind the Giant name is a unique Global Giant, Local Touch and Total Best Value approach in designing, manufacturing and selling bicycles, and a commitment to not only recreational and competitive cycling, but also the bicycle industry and the environment. Not Satisfied with being the world's most widely known bicycle brand, Giant is in constant pursuit of its vision of becoming 'The Best Bicycle Company in the World'.

We are importers of all the listed products on our website. We sell directly to you, the customer, to save you time and money. We also provide you with the best service and quality products available. 

We started our business believing we can supply quality products at competitive prices. We do not simply sell products to make super profits. With 28 years experience in the cycling industry, including racing professionally, we have gained practical mechanical knowledge that gives our customers ease of mind, knowing that we look after every detail meticulously.

Every product we sell, as well as the business partners we deal with, are carefully selected so we can fullfill our commitment to supplying tried and tested equipment to you. This way we ensure that you can buy with confidence, with the added assurance we have the experience to answer your questions. 

"The only source of knowledge is experience."
Albert Einstein

Anaconda is Australia’s largest camping and adventure superstore. We’ve set ourselves a mission to Inspire, Equip and Enable people to get outdoors and have an adventure, and we live by it.

The concept behind our stores is based on our belief that Australians want to be entertained and have fun while they are shopping. As such, pieces of equipment such as tents, climbing gear, gas lanterns, hiking boots and stoves can all be tested in store. All stores feature over 35,000 products for camping, fishing, cycling, climbing, kayaking, clothing and footwear.

Our bikes department offers a range of bikes for fitness, commuting, MTB and the road . Essential bike accessories and clothing are also in abundance. Our bikes department also includes a full service bike workshop in every store, and can cater for minor tune ups right through to major overhauls.

Born in Padova, Italy at the base of the Dolomites in the Veneto region, the heart of Italian cycling, Italiatech takes pride in bringing the traditions and the beauty of Italian products to New Zealand and Australian cyclists.